Terms of Use

Last update: August 14, 2024

Welcome to PUNTOPAGO.NET. PUNTO PAGO PANAMA SA, REMESAS PUNTO PAGO SA, FINANCIERA PUNTO PAGO SA and/or its affiliates (" PUNTO PAGO ") offer you website functions and other products and services when you visit or purchase from Puntopago.net, PUNTO products or services PAGO, PUNTO PAGO mobile applications or software provided by PUNTO PAGO in connection with any of the above (collectively, " PUNTO PAGO Services "). By using the PUNTO PAGO Services, you agree, on behalf of yourself and all members of your household and other persons who use any Service with your account, to the following conditions. Please read these conditions carefully.

About the PUNTO PAGO application:

Discover the revolutionary experience of PUNTO PAGO, the super app that brings together all your financial and service needs in one place.

Designed to simplify your life and offer you quick and secure access to a wide range of services, PUNTO PAGO gives you everything you need to manage your money and transactions efficiently and conveniently.

Payment for services in real time: We connect directly with the main service companies to offer you the possibility of making payments instantly and securely. Forget about long waits and delays in confirming your payments, with PUNTO PAGO you can be sure that your transactions will be processed in real time. Additionally, you can now recharge your services using Visa, Mastercard or Clave cards, offering you even more options and convenience.

International Remittances: Send and receive money around the world quickly and securely. Our platform allows you to make international transfers with competitive rates and favorable exchange rates, ensuring that your funds reach their destination in a timely and hassle-free manner.

Mastercard card issuance: Get your virtual or physical Mastercard card directly from our application. With it, you can make purchases online, in physical stores around the world and withdraw cash at ATMs. To use the card, it is necessary to maintain a minimum balance in your account. Additionally, if the card is not used for a period of 3 months, it may be deactivated, and you will have to apply again to obtain it.

The card is designed to facilitate e-commerce subscriptions, but it needs to be used primarily to make actual payments. If it is detected that there are multiple subscriptions without sufficient balance, the card could be withdrawn before the usual deadline. We reserve the right to activate or deactivate the card based on eligibility criteria including, but not limited to, maintaining minimum balance, regular account activity, and compliance with our usage policies.

Real-time movements: Stay on top of your finances with our real-time movement tracking system. With PUNTO PAGO, you can instantly see all your transactions and balances, allowing you to make informed decisions about your spending and savings.

Marketplace selling products and services : Explore our integrated marketplace, where you will find a wide variety of high-quality products and services. From electronics to travel services, everything is at your fingertips at PUNTO PAGO.

Loans in 4 interest-free installments: Get access to flexible and affordable loans with our financing system in 4 interest-free installments. With competitive rates and transparent terms, our loans are designed to help you achieve your financial goals easily and conveniently.

Loans for payment of services: Do you need help to cover your bills? With PUNTO PAGO, you can access special loans intended to pay for basic services, such as cable, electricity and telephone. Our loans are integrated with the main service operators, allowing you to pay your bills quickly and easily.

Mastercard credit card: Access a physical Mastercard credit card, the application or approval is subject to terms and conditions of eligibility according to the user's financial profile, PUNTO PAGO reserves the right to admit the client or apply for said product. With our card, you can make purchases online and in physical stores around the world, as well as withdraw cash at ATMs.

For each service offered, such as International Remittances, Mastercard Card Issuance, Marketplace sale of products and services, Loans in 4 interest-free installments, Loans for payment of services and Mastercard Credit Card, there is a contract, in the “My” option. contracts”, in the profile, the “Documents” option.

Everyday Customer Support: Our customer support team is available to help you every day from 8:00 am to 9:00 pm, offering you expert assistance whenever you need it. Whether you have questions about our services, need help with a transaction, or simply want to share your feedback, our team is here to help.

PUNTO PAGO services, to better understand our practices.

Electronic Communications Each time you use a PUNTO PAGO service or send us emails, text messages and other communications from your mobile or desktop device, you will be communicating with us electronically. You agree to receive electronic communications from us via email, text messages, automated mobile device alerts, notices and messages from this site or through other PUNTO PAGO Services, such as our Message Center, copies of which you may retain. for your record. You agree that all agreements, notices, representations and other communications that we provide to you electronically satisfy any legal requirements in writing.

Copyright All content included in or available through any PUNTO PAGO Service, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software, is the property of PUNTO PAGO or from its content providers and is protected by Panamanian and international intellectual property laws. All content included or available through any PUNTO PAGO Service is the exclusive property of PUNTO PAGO and is protected by Panamanian and international intellectual property laws.

Trademarks are those derived from the PUNTO PAGO brand. In addition, graphics, logos, page headers, button icons, scripts and service names included in or available through any PUNTO PAGO Service are trademarks or registered trademark images of PUNTO PAGO in the Republic of Panama. and other countries.

PUNTO PAGO 's trademarks and trade dress may not be used in connection with any products or services outside of PUNTO PAGO in any manner that is likely to cause confusion among customers, or in any manner that discredits or harms PUNTO PAGO. All other trademarks not owned by PUNTO PAGO that appear on any PUNTO PAGO Service are the property of their respective owners, who may or may not be affiliated with, linked to, or sponsored by PUNTO PAGO.

Patents One or more patents owned by PUNTO PAGO are applicable to the PUNTO PAGO Services and the functions and services available through the PUNTO PAGO Services. Certain segments of the PUNTO PAGO Services operate under license from one or more patents. Click here to see a non-exhaustive list of PUNTO PAGO 's applicable patents and applicable licensed patents.

License and Access

Subject to your compliance with these conditions of use and the terms of service, as well as the payment of any applicable fees, PUNTO PAGO or its content providers grant you a limited, non-exclusive, non-transferable, non- sublicensable license to access the services of PUNTO PAGO and make personal non-commercial use of them. This license does not include the resale or commercial use of the PUNTO PAGO Services or their contents; nor the compilation, descriptions or prices; no use derived from the PUNTO PAGO services or their contents; no downloading, copying or other use of account information for the benefit of a third party; or the use of data mining, robots or similar data extraction tools. All rights not expressly granted in these Terms of Use or the terms of service are reserved and retained by PUNTO PAGO or its licensors, suppliers, publishers and rights holders, or other content providers. The reproduction, duplication, copy, sale, resale or exploitation of any type of the PUNTO PAGO Services, or any part of them, for commercial purposes is not permitted without the express written consent of PUNTO PAGO. You may not frame or utilize framing techniques on PUNTO PAGO trademarks, logos, or other proprietary information (such as images, text, page layout, or forms) without express written consent. You may not use meta tags or "hidden text" containing PUNTO PAGO 's name or trademarks without the express written consent of PUNTO PAGO. You cannot misuse the PUNTO PAGO Services. You may only use PUNTO PAGO Services to the extent permitted by law. In the event of breach of these Conditions of Use or any of the Terms of Service, PUNTO PAGO will terminate the licenses granted by PUNTO PAGO.

Your account – Your APP

You may need your own PUNTO PAGO account to use certain PUNTO PAGO Services, and you may need to log into the account and have a valid payment or recharge method associated with it. If there is a problem with the payment method you selected, we may charge any other valid payment method associated with your account. You are responsible for maintaining the confidentiality of your account or user and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account or user. PUNTO PAGO offers products for minors, but sells them to adults, who can purchase them with an authorized payment method. If you are under 18 years of age, you may use PUNTO PAGO services only with the supervision of a parent or guardian. Parents and guardians can create profiles for teens in their family PAYMENT POINT. Alcoholic beverages listed on PUNTO PAGO are intended for adults. You must be at least 18 years old to purchase alcohol or use any alcohol-related functionality on the site. PUNTO PAGO reserves the right to refuse service, close accounts, terminate your rights to use PUNTO PAGO Services, remove or edit content, or cancel orders in its sole discretion.

(For Marketplace services) Age restrictions: Some products and services on our Marketplace may be subject to age restrictions. It is your responsibility to ensure that you comply with all applicable laws and regulations before making a purchase.

International Remittances:

By using our international remittance service, you agree that PUNTO PAGO may access and process information related to your fund transfers, including recipient details and the amount sent. This information is used solely for the purpose of facilitating the transfer of funds and complying with applicable financial regulations.

Loans:

By requesting a loan through our platform, you agree that PUNTO PAGO can access and process the financial information provided by you to evaluate your eligibility and manage the granting of the loan. This information is used solely for the purpose of evaluating and facilitating the loan application, and is handled in accordance with our privacy policies.

Mastercard Card Issuance:

Mastercard card through our application, you agree that PUNTO PAGO may access and process the personal information provided by you, including your identification and address data, to comply with card issuance requirements and carry out identity verifications.. This information is used solely for the purpose of issuing the requested card and is handled in accordance with our privacy policies.

Use Policies for the Mastercard Card:

1. Balance Requirements : The card requires a minimum balance of $5 to be used. This minimum balance must be available at all times to guarantee the operation of the card.
2. Regular Activity : To keep the card active, the user must make at least one transaction every 3 months. If no activity is detected during this period, the card may be automatically deactivated.
3. Use for Real Payments : The card is designed for making real payments. Although it allows subscription to e-commerce services, these subscriptions must be backed by a sufficient balance. If multiple subscriptions are detected without sufficient balance, the card could be withdrawn before the usual deadline.
4. Subscriptions and line for payment of services or Punto Pago loans : Subscriptions to electronic commerce services may be charged immediately or left pending to be used under the line for payment of service or Punto Pago loans. In the event that excessive subscriptions or transaction attempts are detected that exceed the available balance or established limits, the transaction may be automatically declined. This measure seeks to avoid unauthorized charges and ensure that subscriptions are financially supported. Payment for outstanding subscriptions will be made according to the specific terms of the deferred payment agreement, provided that the user meets the eligibility requirements and maintains a positive credit history.
5. Maintenance and Renewal : If the card is deactivated due to lack of use or non-compliance with policies, the user must complete a new application process to obtain an active card again.
6. Eligibility Criteria : We reserve the right to activate or deactivate the card based on various eligibility criteria, including maintaining the minimum balance, regular account activity, and compliance with these usage policies.
7. Claims and Disputes : Any claim or dispute related to the use of the card must be notified to our customer service within 30 days from the date of the transaction in question.
8. Suspension of Service : We reserve the right to temporarily or permanently suspend the use of the card in the event of detecting suspicious or unauthorized activity, failure to comply with the usage policies, or any other reason that we consider justified.
9. Policy Update : These policies are subject to change. Any modification will be communicated to users in advance and will take effect on the date specified in the notification.

Opinions, comments, communications and other content

You can post comments, opinions, photos, videos and other content; send virtual cards and other communications; and submit suggestions, ideas, comments, questions or other information, provided that the content is not illegal, obscene, threatening, defamatory or invasive of privacy, infringes intellectual property rights (including image rights) or is offensive to third parties or otherwise objectionable, and does not contain or use computer viruses, political propaganda, commercial solicitation, chain letters, mass mailings or any form of unsolicited commercial spam or electronic messages. You may not use false email addresses, impersonate any person or entity, or falsely imply the origin of a card or any content. PUNTO PAGO does not regularly review published content, but reserves the right (not the obligation) to delete or edit this content.

If you post content or submit material, and unless we indicate otherwise, you grant PUNTO PAGO the non-exclusive, free, perpetual, irrevocable and fully sublicensable right to use, reproduce, modify, adapt, publish, perform, translate, create derivative works, distribute and display such content throughout the world and through any media. You grant PUNTO PAGO and its sublicensees the right to use the name you provide in connection with this content, if they choose. You represent and warrant that you own or otherwise control the rights to the content you posted; that the content is accurate; that use of the content will not violate any provision of this policy and will not cause injury to any person or entity; and that you will indemnify PUNTO PAGO for any action derived from the content you provide. PUNTO PAGO has the right, but not the obligation, to monitor and edit or delete any activity or content. PUNTO PAGO does not assume any responsibility with respect to the content published by you or any third party.

Complaints about Intellectual Property

PUNTO PAGO respects the intellectual property of third parties. If you believe that your intellectual property rights are being infringed, please follow our notice and procedure for filing complaints for Intellectual Property Infringement.

Risk of Loss

All purchases of physical products at PUNTO PAGO are made pursuant to a shipping contract. This means that the risk of loss and title for such products pass to you from the moment we deliver them to the carrier.

Returns, Refunds and Ownership

PUNTO PAGO assumes ownership of the returned products until the product reaches our distribution center. At our discretion, the refund may be processed without the need for a return. In this situation, PUNTO PAGO does not assume ownership of the returned product. For more information about our returns and refunds, please see our Returns Center.

Product Descriptions

PUNTO PAGO tries to be as accurate as possible. However, PUNTO PAGO does not guarantee that product descriptions or the content of any other PUNTO PAGO Service are accurate, complete or reliable, or that they are updated or error-free. If a product offered by PUNTO PAGO does not meet the description, the only solution will be to return the unused product.

Prices

"List Price" means the suggested retail price of a product as provided by a manufacturer, supplier or seller. We periodically compare list prices with prices recently found at PUNTO PAGO and other stores. Some products may display a "Previous Price", which is determined using the product's recent price history in PUNTO PAGO.

Application Permission

When you use applications created by PUNTO PAGO, such as the PUNTO PAGO application, you can grant us certain permissions for your device. Most mobile devices provide you with information related to these permissions. By accepting these permissions, you allow the app to:

1. Access to contact list: This permission is necessary to facilitate sending money to your contacts, inviting friends to join the app, or to identify recipients during remittance transactions. The app does not modify or delete contacts without your explicit approval.
2. Camera and storage access: This allows us to scan identity documents and proof of residence necessary for account verification and compliance with anti-money laundering (AML) regulations. You can also use the camera to upload receipts and facilitate warranty management in our marketplace.
3. Location: We use this permission to offer personalized services, such as locating nearby ATMs and branches, as well as to secure transactions and prevent fraud.
4. Notifications: By allowing notifications, we will keep you informed about the status of your transactions, offers in our marketplace, and important security alerts.
5. Financial Information: When using our remittance, lending and Mastercard card issuing features, we need access to your financial information to process payments, assess your loan eligibility and manage your transactions securely.
6. Telephone services: This permission allows us to connect directly with our customer service from the application and verify your identity through SMS or calls during the registration process or in high security operations.

We ensure that all requested permissions are essential for the proper and secure operation of the application and that the information collected is handled with the utmost respect for your privacy and in accordance with applicable data protection laws.

Other Businesses

Some third parties, outside of PUNTO PAGO, operate stores, provide services or software, or sell product lines through the PUNTO PAGO Services. Additionally, we provide links to the websites of affiliated companies and other businesses. If you purchase any of the products or services offered by these businesses or individuals, you are purchasing directly from third parties, not PUNTO PAGO. We are not responsible for examining, evaluating or guaranteeing the products offered by any of these businesses or individuals (including the content of their websites). PUNTO PAGO assumes no responsibility for the actions, products and content of any of them or any other third party. Please read their privacy statements and other terms of use carefully.

Disclaimer and Limitation of Liability

PUNTO PAGO Services and all information, content, materials, products (including software) and other services included in or made available through the PUNTO PAGO Services are provided by PUNTO PAGO on an "as is" and "as available" basis., unless otherwise specified in writing. PUNTO PAGO does not warrant or make any representations of any kind, express or implied, regarding the operation of the PUNTO PAGO Services or the information, content, materials, products (including software) or other services included or otherwise made available. available through the PUNTO PAGO Services, unless otherwise specified in writing. You expressly agree that your use of the PUNTO PAGO Services is at your own risk.

Legal notice and limitation of liability

To the fullest extent permitted by law, PUNTO PAGO disclaims all warranties, express or implied, including, but not limited to, warranties of merchantability and fitness for a particular purpose. PUNTO PAGO does not guarantee that the PUNTO PAGO Services, the information, content, materials, products (including software) or other services included in or otherwise available through the PUNTO PAGO Services, PUNTO PAGO servers or communications electronic messages sent from PUNTO PAGO, are free of computer viruses or other harmful components. To the extent permitted by law, PUNTO PAGO will not be liable for any damages arising from the use of any PUNTO PAGO Service, or any information, content, materials, products (including software) and other services included or otherwise available through any PUNTO PAGO Service, including, but not limited to, direct, indirect, incidental, punitive and consequential damages, unless otherwise specified in writing.

Disputes

PUNTO PAGO Service will be resolved in the courts of Panama, and you agree to the exclusive jurisdiction and venue of these courts. Each party waives any right to a jury trial.

Applicable Law

By using any PUNTO PAGO Service, you agree that the law of the Republic of Panama, without regard to principles of conflict of laws, will govern these Terms of Use and any dispute of any kind that may arise between you and PUNTO PAGO. In particular, you will be subject to the following Panamanian regulations:

1. Money Laundering Prevention Law: You are subject to Panamanian legislation on the prevention of money laundering, as established by the National Commission against Money Laundering, the Financing of Terrorism and the Financing of the Proliferation of Weapons of Mass Destruction. This includes compliance with all reporting and due diligence obligations.
2. Product and Service Guarantee Laws: The services and products offered by PUNTO PAGO are subject to consumer protection regulations administered by the Authority for Consumer Protection and Defense of Competition (ACODECO). This guarantees that all products and services meet the required quality and safety standards, in addition to ensuring fair treatment for consumers.
3. Banking Regulation: Operating as a card issuer and facilitator of financial services, PUNTO PAGO is regulated by the Superintendency of Banks of Panama. Regarding prevention law 23 of 2015, and what is related to the supervision for companies that apply, this implies adhering to strict regulations in terms of compliance, risk management and financial transparency.
4. Ministry of Commerce and Industries: By offering a marketplace and carrying out trade, remittance and loan activities, PUNTO PAGO is subject to the laws and regulations established by the Ministry of Commerce and Industries of Panama, ensuring compliance with commercial and business standards. in the country.

Site Policies, Modification and Divisibility

We encourage you to review our policies, such as our pricing policy, which are posted on this site. These policies will also govern your use of PUNTO PAGO services. We reserve the right to make changes to our site, policies, terms of services and these Terms of Use at any time. If any of these conditions shall be deemed void, invalid, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity or enforceability of any remaining condition.

Our Address

Obarrio, Bella Vista, Panama. https://www.Puntopago.net/ ; 57th Street, Sortis business tower.

Additional Terms of the PUNTO PAGO Software

The following terms ("Software Terms") apply to any software (including software updates) and any related documentation that we make available to you in connection with the PUNTO PAGO Services (the " PUNTO PAGO Software ").

Use of PAYMENT POINT Software

PUNTO PAGO Software solely to use the PUNTO PAGO Services as provided by PUNTO PAGO, and as permitted by these Conditions of Use and the Terms of Service. You may not incorporate any part of the PUNTO PAGO Software into other programs, compile any part in combination with other programs, or copy (except to exercise the rights granted in this section), modify, create derivative works, distribute, assign rights or license of the PUNTO PAGO Software in whole or in part. All software used in any PUNTO PAGO Service is the property of PUNTO PAGO or its software suppliers and is protected by Panama and international copyright laws.

Use of Third Party Services

When you use the PUNTO PAGO Software, you may also be using the services of one or more third parties, such as a mobile telephone service operator or a mobile telephone software provider. Use of these third-party services may be subject to the policies, terms of use, and fees of these third parties.

Prohibition of Unauthorized Reverse Engineering

You may not reverse engineer, disassemble or decompile, manipulate or circumvent the security mechanisms associated with the PUNTO PAGO Software, either in whole or in part.

Updates

PUNTO PAGO Software at any time and without prior notice.

Conflicts

In the event of a contradiction between these Terms of Use and other PUNTO PAGO or third-party terms applicable to any part of the PUNTO PAGO Software, such as open source license terms, these other terms will govern that part of the PUNTO PAGO Software for the duration. the conflict.

How to File an Appearance or Other Legal Process

PUNTO PAGO accepts subpoenas or other legal process only through PUNTO PAGO 's national registered agent, the arbitration court, the MICI, or any state entity. Subpoenas or other legal process may be submitted through the following address:

Puntopago.net Obarrio, Bella Vista

Additionally, please note that providing detailed and accurate information from the beginning will facilitate the efficient processing of your request. This information will include, for example, the email or credit card number used in purchases for purchase information; the name, email, and physical address of a seller for seller information; the serial number of the PUNTO PAGO devices ; and the IP address and full timestamps and dates of the system.

Notice and Procedure for Filing Complaints for Infringement of Rights

Intellectual Property

If you believe that your intellectual property rights have been infringed, please submit your complaint via our online form. This form can be used to file all types of intellectual property complaints, including, but not limited to, copyright, trademark, and patent complaints.

We offer the following alternative to our online form for copyright claims only. You may submit written claims of copyright infringement to our Copyright Agent at:

PUNTO PAGO PANAMA SA, Obarrio, Bella Vista

Written complaints about copyright infringement must include the following information:

A physical or electronic signature of the person authorized to act on behalf of the copyright owner.

A description of the copyrighted work that you claim has been infringed.

Your address, telephone number and email address.

A good faith statement that the use is not authorized by the copyright owner, its agent, or the law.

A statement by you, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf.

We respond promptly to rights holders' concerns about any alleged infringement, and terminate access to repeat infringers in appropriate circumstances.

PUNTO PAGO 's terms of use and conditions for the services offered on its platform.