To use this feature, you must comply with the following:

• Be of age.
• Have accurate and up-to-date information in your profile.
• Register only one PayPal user associated with your account number.
• Accept the updated "PayPal Terms of Use" agreement in the Agreements section of the app.

Top-ups are only permitted through the Punto Pago app. Top-ups or transfers managed directly from the external PayPal platform to Punto Pago are not accepted.

The cost includes 6.75% of the amount you receive at Punto Pago, plus a fixed commission of B/.0.50. The ITBMS (7%) is applied to the sum of these two commissions, using the same criteria as our calculator.

Yes. For safety and regulatory reasons, we apply the following limits:

• Daily: up to USD 1,000.
• Monthly (every 30 days): up to USD 4,500.

We have dispute resolution systems in place for unauthorized transactions. To activate this protection, you must submit your claim within 180 days of the transaction. We also implement security measures such as two-factor authentication.

Punto Pago only credits top-ups when the funds are actually received in our account. We are not responsible for delays caused by bank disruptions or external internet outages.

Yes. We reserve the right to suspend or close accounts if we detect suspicious activity, violation of the terms of use, or by court or regulatory order.

If you have technical difficulties or specific questions, you can contact us through:

• WhatsApp: +507 6245-6852
• Email: hola@puntopago.net